Support and Technical Assistance Centre

We understand that continuity operation in telecommunication is critical. To keep yours business up and running we offer variety of support services to ensure customer satisfaction and let You focus on expand and evolve of yours business.

Our Basic Support Service include:

  • 5x8 Telephone and Email Service within local business hours in work days
  • Access to latest documentation, software, release notes,
  • Access to spare part stock

beyond above we offer Premium Support Service:

  • access to online ticketing and HelpDesk service
  • 24x7x365 Telephone Support Service
  • Next Business Day (NBD) or same day hardware replacement
  • On-stie installation and configuration
  • Access to trainings, HowTo docs etc

Our highly qualified Support Hero’s will help You in proper configuration and operation our equipment as well as like help to identify potential problems,  reducing outage or failure in service operation.  

Our network lab contains variety of telecommunication equipment starting from 1G/10G traffic generator, WAN emulators, test 200km fiber cable route, fiber spectrum analysers etc. With that we can quickly reproduce customer scenario to quickly identify issues and recommend configuration changes.

You can contact our TAC team via :

Telephone: +48178660851

Email: support@fibrain.pl

 

Hardware RMA

In case of hardware failure please fill in the RMA form and send scanned document via email serwis@fibrain.pl. After our confirmation you can pack and send the hardware (complete set, in original package or in a package that guarantee safe transport) to this address:

Fibrain Sp. z o.o.
Zakład Produkcyjno-Laboratoryjny Technologii Światłowodowych i Fotonicznych
Zaczernie 190F
36-062 Trzebownisko, Poland

Thank you!